FAQ’s

If you have an Aspect Account, you can track your order here.
Click on the order that you are wanting to track, and you’ll see a link to the Australia Post/NZ Courier tracking details.

If you do not have an Aspect account, you should have received an email with your tracking details.
If you have not received this email, please touch base with our team via our contact us page.

If you would like to change the postage details of your order, please contact us with your order number as soon as possible and we will try to help.

Aspect Skincare cannot cancel orders or add products once you have received your order number.

Samples, birthday discounts and specialised content just for you!
The Aspect SKINsational program is the perfect loyalty program for all skincare lovers. Visit our Aspect SKINsational page for more information.

You can find our returns policy here.
If you need any help with your product, please touch base with our team via our contact us page.

If you have an Aspect account, you can view your most recent order and order history under My Account, Orders.

If you do not have an account, your order details will be outlined on your Order Confirmation. If you have not received your Order Confirmation, please contact us here.

If you would like to change the postage details of your order, please contact us with your order number as soon as possible.

Aspect Skincare cannot cancel orders or add products once you have received your order number.

If your product was delivered damaged or you believe your product may be faulty, please contact our team here where we will be able to assess, and a solution will be provided.

When using Paypal ECheque, please note that your order will not be despatched until payment has been received by Aspect.
*Please note that this payment can take up to 3 business days to be received and if payment is not received, the order will not be shipped.

Within the My Account menu, you can view Orders.
Click on an order that you are wanting to track, and you’ll see a link to the Australia Post tracking details.

Please note: standard delivery times via Australia Post in Australia and NZ Couriers in New Zealand.

Australia

Orders placed before 1pm AEDT will be shipped the same day
Free standard shipping for orders over $100
Standard Delivery is 1 to 7 business days
Express Delivery is 1 to 3 business

New Zealand

Orders placed before 1pm will be shipped the same day
Free standard shipping for orders over $100
North Island delivery is 1 to 2 business days
South Island delivery is 2 to 3 business days
Rural locations delivery is 5 to 6 business days

Please Note: All shipping times are a guide and do not include date of despatch. The shipping times are subject to change by Australia Post and NZ Couriers.
Any request through the courier for an “Authority to Leave” on your order is at the consumers discretion and Aspect Skincare will not be liable for any loss when selecting this option.

Please track your parcel via the tracking link provided in your shipping confirmation email to view its location or if you have an Aspect account, track your orders here - Click on an order that you are wanting to track, and you’ll see a link to the Australia Post/NZ Courier tracking details.

If your order is showing as delivered, we ask that you please check the surrounds of your delivery address and follow up with any neighbours.

If your address is unattended at the time of delivery, and your order isn’t left at your address, a call card will notify you to pick up the parcel from your nearest Australia Post or NZ Couriers outlet.
You will require ID to pick up your parcel.

The best way to track or redirect your parcels is via Australia Post or via NZ Couriers.

We're thrilled you're interested in our products! At the moment, our shipping services are limited to addresses within Australia and New Zealand. We sincerely apologise if this excludes you and hope to expand in the future.

Go to My Account and then follow the prompts.
This should only take a few moments and you can always contact our team here if you need any help with your Account.

Go to My Account and then follow the prompts to update your shipping details.
You can select which address you would like as your default for your orders and change this at any time.

You can find your SKINsational level in the My Account area on your Aspect account.
Check our Aspect SKINsational program page for more information on your level and the benefits of moving up to the next level!

You can find our returns policy here.
If you need any help with your product, please touch base with our team via our contact us page.

If the product is unopened, you may return product/s that have been purchased through Aspect Skincare for a refund within 14 days of receiving your order.
You can find our returns policy here.

We cannot accept returned goods that we reasonably believe have been used.
The exception to this is if:

• The product is deemed faulty;
• You have experienced an unfavourable skin reaction

Please contact our team here if you have experienced a reaction to one of our products or believe you may have received a faulty product.

Please note: You are responsible for postage costs and assume any risk of loss, theft or damage of goods during transit.

If you have any concerns or are not happy with your product/s, please contact us.
Our team will be able to assist or help you get in contact with your clinic of purchase.

Please note that your return can take up to 7 days to be processed by the Aspect team. If requesting a refund, this can take an additional 3-5 business days pending your payment method. 

We recommend visiting one of our Authorised Stockists for a skin consultation.
During a consultation, they will be able to assess the skin and recommend products based on your skin's individual needs.

To find your local Aspect stockist, please use the find a stockist page.

We do not offer complimentary sample products unless you are a member of our SKINsational program. Sign up here to receive a complimentary sample with every order you place.
Aspect also offers a variety of kits that contain trial size products at a reasonable price point. The Try Me Kit is the perfect place to start for users new to Aspect.

For the best results with your skincare, we advise the following:

• Consistency is key & make sure to follow usage instructions
• Take Before & After Pictures

Pictures are a fantastic way to visually track your skincare journey

If you have any concerns or are not happy with your results, please contact our team here so we can assist further.

Our packaging uses airless, double insulated packaging, designed to maintain the concentration and stability of active ingredients within our formulas. Because of this, it is vital to prime your product before use.

To prime your product, hold the product upside down and pump continuously in this position until product dispenses. If your product does not dispense, please contact our team here so we can assist further.

Yes, our boxes can be recycled.
Our box supplier is affiliated and accredited with PEFC and only use material that has been sourced sustainably.

Additional information:

• Use of soy-based inks
• Chemicals are eliminated from the process
• Alcohol free print
• Waterless print
• Energy efficient equipment used
• All products are recycled

To find out more about PEFC here

Our Aspect products have a shelf life of 24 months unopened and used within 12 months once opened.

Aspect Retail size products should last approximately 2-3 months if using the 1 metered dose, twice daily.
1 pump = 1 metered dosage.

We advise to keep the in an upright position to ensure longevity and efficacy and to avoid storing your product in direct sunlight.

As a company we support animal rights and are proud to confirm that Aspect Skincare products have not been tested on animals for the purposes of approval for sale in Australia and New Zealand.

We always recommend to please consult your medical practitioner during pregnancy and while lactating prior to use of our products.

The exact percentage used is proprietary information and where possible we use the % concentration of active ingredients at clinical trial level or higher.
It is important to understand that the efficacy of the products within the different Aspect Skincare ranges are determined by using a complex combination of ingredients and the right delivery system to deliver transformative results.
To understand what is right for your skin, please go to our find a stockist page

Aspect is committed to the Australian Packaging Covenant Organisation (APCO) plan, and we are taking real action in terms of sustainability. Our goal is to work with all Aspect Skincare stakeholders, from suppliers and clinics to consumers and Aspect team members, to make a change for the better.

We're thrilled you're interested in becoming an Aspect stockist. Please visit our become a stockist page or visit Advanced Skin Technology here for all the information you need!

If you cannot find a stockist in your immediate area, please use the find a clinic page to search your surrounding suburbs.

1.    The Promoter is Advanced Skin Technology Pty Ltd (ACN 007 203 447) (AST) of Ground Floor, 6-8 Compark Circuit, Mulgrave VIC 3170, Australia. 

2.    These terms and conditions govern participation in the Aspect Black Friday promotion (the Promotion). This is a promotion conducted by AST. 

3.    Instructions on how to participate in Aspect’s Black Friday promotion are available via our social media channels and on the Aspect Skincare websites: aspectskincare.com.au and aspectskincare.co.nz. Details will also be shared through email communications (eDMs). The full terms and conditions can be found on the Aspect Skincare FAQ page. By participating in the promotion, entrants agree to be bound by these terms and conditions.

4.    The promotion is open to residents of Australia & New Zealand who are NOT healthcare professionals (HCP) as defined in the Medical Technology Industry Code of Practice Edition 13 - 2023, this definition includes a person in training or a person under the direction or control of an HCP. 

5.    The promotion will run from 9:00AM AEDT on 28 November 2025 until 12:00 AM AEDT on 1 December 2025 at (Open Period), or while stocks last. No backorders. No rainchecks. Each day will feature a different offer:
a.    28 November 2025 - Purchase any cleanser and receive a free Micellar Water 220ml 
b.    29 November 2025 – Spend $150.00 and receive a free Pigment Punch Body 220ml
c.    30 November 2025 – Purchase a serum (min spend $139.00) and receive a free Extreme B 17 30ml 
d.    1 December 2025 – 20% off cart
  
6.    A unique code for each daily promotion will be distributed via eDM and social media. For 1 December 2025, no unique code is required, and 20% off will be applied at checkout. 

7.    To take part in the promotion during the Open Period, customers must:
a.    Log in to the applicable website, select the relevant product(s) for the day’s promotion, and enter the corresponding promotional code at checkout.
b.    Each promotional code is valid for one applicable redemption per customer per order.

8.    The products purchased through the promotion are for personal use by the customer only and must be used as instructed on the label.

9.    The Promotion is not transferable, exchangeable or redeemable for cash. AST reserves the right to vary the value or the contents of the Promotion. 

10.    This Promotion cannot be used in conjunction with any other promotion, discount, or special offer unless expressly stated otherwise by AST.

11.    AST reserves the right to refuse a customer’s participation in the promotion at any time if it has reason to believe the entry does not comply with these terms and conditions.

12.    Personal Information and Privacy 

a.    All customers participating in the Promotion are subject to AST’s Privacy Policy, available at https://www.advancedskin.com.au/ast/privacy-policy.
b.    AST collects personal information from customers for the purpose of administering the Promotion. This information may be disclosed to third parties as required for the conduct of the Promotion or in the ordinary course of business. Participation in the Promotion is conditional upon the provision of the requested personal information.
c.    Customers may be added to AST’s marketing database. AST may use customers’ names and contact details for future promotional, marketing, and publicity purposes in various formats. By entering the Promotion, customers consent to such use. Customers may contact AST to access or update their personal information. 

13.    AST reserves the right to modify, suspend or terminate the Promotion or any of its components without notice. 

14.    To the extent permitted by law, AST is not liable for any loss or damage suffered by any person or to any property due to any act or omission by AST, its employees or agents, in connection with the Competition. Any liability of AST, its employees or agents is limited to the payment of the Promotion.